Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for international orders?
International shipping typically takes 7-14 business days depending on your location and local customs processing times.
What is your return policy for training equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I maintain my wooden hangboards and holds?
To maintain grip and longevity, we recommend brushing away excess chalk after each session and keeping the wood away from extreme humidity or direct heat sources.
Are mounting screws included with the products?
Yes, all our hangboards and training rungs come with the necessary high-quality wood screws for installation on a standard wooden backboard.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but if you contact our support team within 2 hours of placement, we will do our best to accommodate any changes.
Do you offer bulk discounts for climbing gyms?
Yes, we provide wholesale pricing for climbing gyms and fitness centers. Please contact our sales team via the contact form for a custom quote.