Returns & Exchanges

At Beastmaker, we stand by the quality of our climbing gear; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all equipment remains in its original packaging and shows no signs of use to qualify for a return.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back and choose between a refund or store credit.

2

Prepare the Package

Securely pack the unused climbing holds or training gear in their original boxes, ensuring all hardware and documentation are included to prevent damage during transit.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or arrange for a pickup via the carrier's website.

4

Quality Inspection & Refund

Once our team receives and inspects your gear for safety and condition, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing